Legal
Privacy Policy
This policy explains what personal data we collect through casinoplusevent.com and your Casino Plus account, why we collect it and how you can control it. We process personal data in line with the Data Privacy Act of 2012 (Republic Act No. 10173).
1. Who we are
casinoplusevent.com is a website of Casino Plus. The Casino Plus platform is operated by Stotsenberg Leisure Park and Hotel Corporation, doing business as Casino Plus, which decides how and why your personal data is processed. For any privacy matter, write to privacy@casinoplusevent.com.
2. Data we collect
| Category | Examples |
|---|---|
| Registration | Mobile number, first and last name, date of birth, email address, home address, password (stored in protected form) |
| Verification | Image of your government-issued ID, selfie and liveness check, place of birth, nature of work, source of funds |
| Account and payments | Account ID, balance, deposits, withdrawals, payment method details, transaction references |
| Gameplay | Games played, bets, results and times |
| Responsible gaming | Limits, breaks, exclusion status, restricted-person checks |
| Communications | Messages you send us, including name, mobile, email, account ID, subject and message from the contact form |
| Technical | IP address, browser and device type, pages requested and times, recorded in server logs; cookies described in our Cookie Policy |
3. How we use it
- to open, run and secure your account and log you in;
- to confirm your identity and age and check that you are not a restricted or excluded person, including against PAGCOR’s National Database of Restricted Persons;
- to process deposits and withdrawals and keep your transaction history;
- to run games, settle bets and resolve disputes;
- to meet our legal duties, including PAGCOR regulations and anti-money-laundering laws;
- to prevent and investigate fraud and misuse;
- to apply responsible gaming controls you ask for and those required by law;
- to answer your questions and complaints.
We do not sell your personal data.
4. Legal basis
We process personal data because it is needed to provide the Service under our Terms and Conditions, because the law requires it (for example, identity verification and record-keeping), because of our legitimate interests in keeping the Service safe, or — where the law requires — with your consent, which you may withdraw at any time.
5. Sharing of personal information
Where necessary and supported by an applicable lawful basis, personal information may be disclosed to the following categories of recipients:
- Authorized payment service providers for processing deposits, withdrawals, and transaction verification.
- Identity verification and security service providers for account verification and fraud prevention.
- Gaming platform and technical service providers responsible for operating authorized gaming services, including hosting and IT support.
- Professional advisers and service providers acting under appropriate confidentiality and data protection obligations.
- PAGCOR and other competent regulatory, law enforcement, or government authorities where disclosure is required or authorized by applicable law.
We require personal information processors acting on our behalf to implement appropriate safeguards and process personal information only for authorized purposes.
We do not disclose personal information to unrelated third parties for their independent marketing purposes without an appropriate lawful basis.
This website itself does not load analytics, advertising or social media tracking services (see our Cookie Policy). You may ask for the names of the service providers that process your personal information by writing to privacy@casinoplusevent.com.
6. International data transfers
Where personal information is transferred to or processed by service providers located outside the Philippines, we implement appropriate contractual, organizational, and technical safeguards in accordance with applicable data protection requirements.
Such transfers are carried out only where necessary for legitimate processing purposes and supported by an applicable lawful basis.
Information about relevant international processing arrangements may be requested through our designated privacy contact at privacy@casinoplusevent.com.
7. How long we keep it
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to comply with applicable legal, regulatory, contractual, and security obligations.
Retention periods vary depending on the category of information, the purpose of processing, and applicable legal requirements.
Account information, identity verification records, financial transaction histories, responsible gaming records, customer support communications, and technical information may be subject to different retention periods.
| Category | How long we keep it |
|---|---|
| Account information profile and registration details | While your account is open, and for five (5) years after it is closed — the minimum period for customer records under the Anti-Money Laundering Act (Republic Act No. 9160, as amended), which applies to casinos. |
| KYC documents ID images, selfie and liveness check, verification results | While your account is open, and for five (5) years after it is closed, under the same anti-money-laundering record-keeping rules. |
| Transaction records deposits, withdrawals and betting history | Five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act. |
| Support communications messages, complaints and our replies | Until your request is answered. Messages about a complaint, a transaction or a dispute are kept with the related account and transaction records, for the same period. |
| Responsible gaming records limits, breaks, self-exclusion and restricted-person checks | For as long as the limit or exclusion is in force and the account exists, and afterwards for as long as PAGCOR rules require, so that an exclusion can still be enforced if you try to register again. |
| Cookies and technical logs | Cookies: cp_age21 and cp_cookies — 12 months; cpsid — until you close the browser (see our Cookie Policy). Server logs: only for as long as needed for security, fraud prevention and fixing faults, then deleted or anonymised; entries linked to a security incident are kept until it is resolved. |
| Marketing preferences consents and opt-outs | For as long as your account is open. If you opt out, we keep a record of that choice so that we continue to respect it. |
Where specific retention periods are required by law or applicable regulatory obligations, those requirements take precedence over routine account deletion requests. Data may also be kept longer where it is needed to establish, exercise or defend a legal claim, or where an investigation or proceeding is pending.
When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable data protection requirements.
8. Security
We use organisational, physical and technical measures to protect personal data, such as encrypted connections, access controls and limited staff access. No system is completely secure, so please keep your password and one-time codes private and tell us at once if you suspect misuse.
9. Your rights
Under the Data Privacy Act you have the right to:
- be informed about how your data is processed;
- access your personal data;
- object to processing, where the law allows;
- have inaccurate data corrected;
- have data erased or blocked, where the law allows;
- data portability;
- claim damages for harm caused by unlawful processing;
- file a complaint with the National Privacy Commission.
To use a right, email privacy@casinoplusevent.com from the address on your account. We may need to confirm your identity first. Some requests may be limited where the law requires us to keep data.
10. Cookies
This website uses a small number of cookies needed for it to work. Details are in our Cookie Policy.
11. Persons under 21
The Service is only for adults aged 21 and over. We do not knowingly collect personal data from anyone under 21; if we learn that we have, we close the account and handle the data as the law requires.
12. Changes to this policy
We may update this policy. The date at the top shows the current version.
13. Contact and complaints
Privacy questions and requests: privacy@casinoplusevent.com. If you are not satisfied with our answer, you may contact the National Privacy Commission at privacy.gov.ph.